Shipping policy

TERMS OF DELIVERY

For orders with delivery in Romania:

• Delivery in Romania is made within 3-7 working days. There may be delays due to out of stock or receiving goods from third party suppliers.We live in the mountains, far from the city (50 km away), so it may take a little longer to get to you, but don't worry, and if we're going to get snowed in, we'll still make it and send it. Also, there may be some delays during public holidays.
• Shipment in Romania is done by the courier company Cargus or Sameday.
• Payment methods: by card directly on the website / on delivery by cash on delivery
• Shipping costs differ depending on your option as follows: 17 lei standard rate, and for orders over 220 lei we provide free shipping*

*Attention: "Free shipping for orders over 220 lei" applies to orders of at least 220 lei (VAT included), and delivery is made by fast courier. 

For orders with delivery outside Romania (International Shipping).

• Orders are shipped outside of Romania with DHL Express World Wide.
• DHL is one of the fastest, safest and most reliable courier companies in the world, which is why it can be more expensive than the post (if anyone still wants us to send by post, please contact us before placing the order at the shop@viatransilvanica.com and we are looking for a solution).
• Costs vary by destination country and weight. For orders weighing more than 2 kg, additional charges may apply.
• Payment is made exclusively online with bank card (Visa, MasterCard).
• Payments are made through the NETOPIA Payments payment processor, and bank fees are borne by us following the conversion (card currency to lei).
• For some high value orders it is possible to collect customs duties upon delivery of the parcel. This differs from country to country and certain customs duty thresholds.
• Delivery time differs by region. As a rule, it takes 5-7 working days for European Union countries, non-EU European countries, Canada, Mexico and the United States of America, and 10-14 days for other countries. This is also influenced by the fact that we live and send the parcels from the middle of the Carpathian Mountains, from the headquarters of Via Transilvanica, and some weather conditions can slow down the collection of the parcel. In any case, we somehow manage to send the package, even if we get snowed in.Also, during the periods of public holidays in Romania, certain delays may occur.

Prices of products, Goods and Services include VAT (5% or19%). The shipment fee is NOT included in the price of the products, but is calculated and added at the end of the order, depending on the delivery address specified by the Buyer. Orders in Romania for which the value of the products/goods and services added to the Basket are over 220 RON benefit from free delivery within the coverage area of ​​Cargus or Sameday courier. 

When the package is ready to hand over to the courier, you will receive an email containing the AWB number for your order.